Order not delivered – request for refund or redelivery

[jh887]

Hi everyone,

I’m hoping someone here has had a similar experience or knows how to get through to Driada.

I placed an order on 22 August. According to the tracking, the parcel was handed over for international shipping on 29 August. Since then, nothing has arrived.

I’ve tried to contact Driada 10 times so far and haven’t received a single reply. I’m honestly surprised, because all of my previous orders went through without any problems and I’ve always been happy with the shop and the support.

So my questions are:

• Has anyone else had delayed or missing orders from Driada recently?
• Is there a contact (email, phone, social media, a specific person) that actually responds?
• Do you know which carrier they use for international shipping, and whether it’s worth contacting the carrier directly?
• Does anyone know if something is going on with the shop right now (closure, staff shortage, shipping problems)?

I’d really prefer to sort this out directly with them, but I’m running out of ideas. Any tips or shared experiences would be much appreciated.

Thanks in advance!

 

[Donvitosharkone]

Hi everyone,

I’m hoping someone here has had a similar experience or knows how to get through to Driada.

I placed an order on 22 August. According to the tracking, the parcel was handed over for international shipping on 29 August. Since then, nothing has arrived.

I’ve tried to contact Driada 10 times so far and haven’t received a single reply. I’m honestly surprised, because all of my previous orders went through without any problems and I’ve always been happy with the shop and the support.

So my questions are:

• Has anyone else had delayed or missing orders from Driada recently?
• Is there a contact (email, phone, social media, a specific person) that actually responds?
• Do you know which carrier they use for international shipping, and whether it’s worth contacting the carrier directly?
• Does anyone know if something is going on with the shop right now (closure, staff shortage, shipping problems)?

I’d really prefer to sort this out directly with them, but I’m running out of ideas. Any tips or shared experiences would be much appreciated.

Thanks in advance!

Hi Mate! Sure, we can help, your problem will be solved.

I am contacting you on DM.

Shark